Maintenance
Maintenance
Dealing With Maintenance & Repairs
If you, as a landlord, opt for our Fully Managed service then we will deal with the above throughout the tenancy on your behalf. If a problem is reported to us we will make every effort to discuss with you how repairs are dealt with. We will obtain your permission prior to carrying out any repairs. If an emergency does arise (e.g. burst water tank) we will of course contact you immediately, however if you are unreachable at that time we will proceed to send out a tradesman to turn the water off to minimise damage and expense without prior approval and the expense will need to be covered by yourself as the landlord.
As a result of the above and on behalf of the landlord, we have built very strong relationships with locally established and registered contractors that act in the interest of landlords, their properties and the tenants alike. Tidal will not arrange for any maintenance work to be undertaken whilst the property is vacant unless funds have been made available to do so.
Tidal cannot be held responsible for the use of a gas engineer, general plumber or any tradesman or company that provide and service an active maintenance policy, that we are unaware of or if the details of the policy are not provided upon instruction.
If you opt for our Let Only service then it is your responsibility as the landlord to deal with any issues that may arise within a timely manner.
Gardens
Tenants will be expected to maintain gardens provided the necessary tools and equipment are available to them. If the property falls vacant during the grass growing season, we can offer a lawn mowing service, upon request.
Please note that it is the landlord’s responsibility to main any trees and hedges.
Tenants Reporting Issues To Us
If you have noticed any maintenance problems at the property you are currently renting from us then, please complete the report form below. Once you have submitted your request, we will use best endeavours to address maintenance issues within reasonable timescales.
(Addressing maintenance issues may be subject to the landlord’s authorisation, obtaining parts and/or any reasonable unforeseeable events.)
PLEASE NOTE: It is important to fill in ALL information to ensure that we can help quickly and efficiently.
Contact Us
Address: 135-6 Walter Road, Swansea, SA1 5RQ
Telephone: 01792 448300
E-mail: info@tidal.wales